From AI To Security, Report Details Midmarket IT Trends In Q3 2025

A survey of over 800 IT leaders reveals their challenges and priorities so far this year.

JumpCloud surveyed 828 IT leaders at small-to-midsized organizations in the U.S. and UK from May 9, 2025 to June 4, 2025.

The survey results are presented in JumpCloud’s recent report “IT Trends Q3 2025.” The report reveals details on how IT leaders are handling a rapidly evolving business tech landscape.

It provides insight into how IT leaders are also handling issues like tool sprawl, implementing zero-trust security, AI agents, and more of the day-to-day challenges IT departments face.

Here are some key takeaways from JumpCloud’s report:

IT Architecture

• IT teams use an average of 9.3 different tools to manage core business functions
• The average company has three OSes in the environment
• Two-thirds surveyed said their organizations are using both Microsoft 365 and Google Workspace

Security

• AI was cited as IT leaders’ top security concern
• Only 11 percent said their organizations have achieved full zero trust
• Twenty-two percent use identity-centric authentication and access control as their security
• Forty-eight percent said they use either an identity-centric, perimeter, device-centric security model
• Forty percent said they use a mix of all three security models

AI

• Fifty-one percent said that centralized visibility and enhanced audit trails are most important for securing AI
• Only 0.4 percent of organizations have no plans to adopt AI
• Sixty-three percent are actively implementing AI
• Forty-five percent are experimenting with gen AI or LLMs
• Thirty-four percent are considering AI for security-use cases
• Forty-six percent said enhancing AI readiness was a top strategic priority this year
• The No.1 use case for AI is helpdesk/chatbots
• The top AI implantation concerns are data quality, security, and compliance
• Thirty-four percent consider agentic AI a major security risk
• Less than 23 percent said they are currently addressing identity management of AI agents

Leadership

• Fifty-percent said they lead AI tool evaluation for productivity
• Fifty-four percent said they are driving automation initiatives with AI
• Fifty-percent said that they advise leadership on AI governance and risk

Priorities

After AI, IT leaders said their top priorities over the next 12 months are:

• Improving end-user experience
• Consolidating IT tools
• Cloud migration
• Enhancing compliance and audit controls
• SaaS management
• Shadow IT mitigation
• Asset management/privileged access management

Partnerships

• Over 80 percent said that they work with an MSP
• Fifty percent partner with an MSP for specific services
• Twenty-one percent rely on their MSPs for daily operations
• Ten percent work with more than one MSP

Access JumpCloud’s full report here.