ServiceNow’s New Zurich Release Is Its Ode To The Agentic Era

ServiceNow made clear in January that its focus would be on AI in 2025.

ServiceNow on Wednesday revealed its new Zurich release for its AI platform.

“We are transforming the enterprise tech stack to be AI-native,” said Amit Zavery, president, chief operating officer, and chief product officer at ServiceNow, in a news release.

The ServiceNow AI Platform Zurich update was designed to streamline multi-agentic app development and deployment, provide AI platform security, and offer autonomous workflows, the company said in a news release.

Zurich introduces new functionality in ServiceNow’s AI platform including:

• Build Agent which provides “vibe coding,” which means building apps using natural language instead of writing code
• Developer sandboxes
• ServiceNow Vault Console which can discover, classify, and protect sensitive data across workflows
• Machine Identity Console which provides identity management and security including AI agent identities
• Agentic playbooks to create autonomous workflows
• Process and task mining insights

With Zurich, “ServiceNow is delivering multi-agentic AI systems in production that are not just powerful, but governable, secure, and built for scale,” Zavery said. “With built-in controls for security, risk, and compliance, we’re helping organizations move beyond experimentation and into a new era of intelligent execution.”

ServiceNow made clear its focus would be on AI this year during its kickoff sales call in January, MES Computing’s sister publication CRN reported.

“As we kick off 2025, we're confident AI will shape the rest of the year,” ServiceNow’s vice president of partner experience, Jen Odess, said during the call.

Zurich reflects ServiceNow’s adherence to its intent to focus on AI in 2025 – perhaps even serving as the company’s software ode to the era of AI.

“Today, we’re taking the next step to enable customers to operationalize in this agentic era. The pace of technology has never been faster, and businesses need trusted AI that drives tangible business outcomes,” ServiceNow executive vice president and general manager of platform and AI, Jon Sigler, wrote in a blog post about Zurich.